Areas We Cover For Fire Alarm System Installation, Maintenance & Servicing In The UK.

Ensuring fire safety is a major concern for businesses of all sizes in the UK. A reliable fire alarm system is crucial to protect your employees, customers, and business assets in the event of a fire. That’s why here at RayFire Services we specialise in business-to-business solutions, catering specifically to business needs in our key areas and further afield. Whether your fire systems need maintenance, repairs or installation, we are committed to serving businesses throughout the UK.

Our engineers are available for fast turnaround in emergencies throughout the UK. We handle everything from emergency callouts for businesses, to installation and servicing of complete custom fire systems – some for well-known businesses all over the UK.

With more than 20 years of experience in fire system installations, servicing, and maintenance, we are able to help and advise on all types of projects, no matter the size of your business. For fire alarm systems across the UK, we’ve got you covered.

Fire System, Fire Safety & Fire Alarms. Our Services Are Designed To Meet The Needs Of Businesses Of All Sizes, From Small Retail Outlets To Large Industrial Complexes

We cover the whole of the UK but here are some key areas we cover:

Key areas we cover in Scotland include:

Fire Alarm Systems Aberdeen

Fire Alarm Systems Dundee

Fire Alarm Systems Edinburgh

Fire Alarm Systems Glasgow

Fire Alarm Systems Hamilton

Fire Alarm Systems Inverness

Fire Alarm Systems Perth

Key areas we cover in Gloucester include:

Fire Alarm Systems Bristol

Fire Alarm Systems Birmingham

Fire Alarm Systems Cardiff

Fire Alarm Systems Coventry

Fire Alarm Systems Wolverhampton

Fire Alarm Systems Reading

Fire Alarm Systems Milton Keynes

Fire Alarm Systems Leicester

Fire Alarm Systems Camberley

Fire Alarm Systems Southampton

Fire Alarm Systems Cheltenham

Key areas we cover in Yorkshire include:

Fire Alarm Systems Bradford

Fire Alarm Systems Leeds

Fire Alarm Systems Morley

Fire Alarm Systems Rothwell

Fire Alarm Systems Sheffield

Fire Alarm Systems South Leeds

Fire Alarm Systems York

We provide fire equipment to contractors, end-users, and industry experts with fast delivery across the UK via direct manufacturer accounts and industry contacts.

RayFire engineers commission sites UK-wide, from small offices to large networks with graphical controllers, emphasizing the importance of accuracy and reliability.

RayFire Services offers timely, competitive installations for any size project, with years of site experience and a focus on meeting deadlines to ensure a smooth partnership.

Designing an alarm system accurately is vital to ensure appropriate coverage. RayFire Services has extensive experience and can design any type of system.

At RayFire Services, we offer reliable repair services for your alarm systems. Our team of experts can identify the problem and provide solutions as soon as possible.

RayFire Services provides maintenance. Our trained engineers are capable of servicing and maintaining any alarm system, ensuring compliance with the latest British Standards.

Frequently Asked Questions About Fire Alarm Systems

Here are the most common questions we are asked for Fire Alarm Systems and Fire Alarm Maintenance. You should find the information you need here quickly to stay on top of maintaining your system. If you’ve got any other questions or need some extra help, don’t hesitate to reach out and contact us.

A Fire Alarm System is a collection of interconnected devices designed to warn building occupants when there is a presence of carbon monoxide, fire, or smoke, prompting an immediate evacuation. Typically, this system utilises both auditory and visual signals to draw attention to the emergency.

There is an array of fire alarm types including addressable, conventional, wireless and air sampling. However, many fire protection providers only offer a single solution, whilst others can provide a comprehensive system tailored to your requirements.

Referred to as either the Fire Safety Order (FSO) or RRO, the Regulatory Reform (Fire Safety) Order states that individuals with any degree of authority over premises must take reasonable steps to reduce fire risk and ensure all occupants can evacuate and escape safely at the time of the fire.

BS-5839 Part 1, developed by the British Standards Institution, is a code of practice that provides specific guidelines for the design, installation, commissioning, and maintenance of fire detection systems within non-domestic premises.

Having a fire alarm service contract is necessary because the Regulatory Reform (Fire Safety) Order 2005 mandates that the responsible person must ensure that the premises have appropriate fire detectors and alarms. These need to be regularly maintained by a competent service provider to keep them in efficient working order, as per BS 5839-1 guidelines. This service includes inspections, which should occur at least once every 6 months, with 100% of the equipment checked over a 12-month period. The inspections can be divided into multiple visits to ensure thorough examination, the service provider with permission from the customer can do this annual inspection over 2 visits with 50% of the equipment checked during each. This proactive approach is essential to fulfill these requirements and ensure the safety of the premises and its occupants.

The recommended minimum, in accordance with BS-5839 Part 1, is two visits per year. During these visits, your engineer will conduct inspections on detection systems, sounders, batteries, and other components.

The Periodic Inspection involves the following tasks:

  • Reviewing the system logbook
  • Conducting a visual inspection for structural or occupancy changes and making necessary device adjustments
  • Recording false alarm incident rates in compliance with 30.2
  • Measuring battery voltage and load testing to ensure serviceability (25.4b recommends use of batteries with a 4 years minimum lifespan)
  • Inspecting Control Indicating Equipment (CIE) and fire alarm devices
  • Testing Alarm Signal Transmission and ancillary function of CIE
  • Verifying fault indicators, printers and printer consumables
  • Servicing radio systems per manufacturer recommendations
  • Conducting manufacturer-recommended system checks


Any outstanding issues or defects must be recorded and reported to the customer, the system logbook completed and an inspection and servicing certificate issued.

Additionally, these tasks must be completed once during each 12 month period:

  • Testing of all manual call points
  • Functional testing of all automatic:
    • fire detectors
    • remote detectors
    • heat detectors
    • smoke detectors
    • optimal beam smoke detectors
    • aspirating fire detection systems
    • carbon monoxide detectors
    • flame detectors
    • multi-sensor detectors, etc.
  • Full testing of Control Indicating Equipment
  • Testing programming of the cause and effect by testing 1 cause and observing the effect
  • Testing the standby power supply capacity and establish it remains suitable for continual service


And any other annual checks and test recommended by the equipment manufacturer.

The potential for disruption will vary based on the type of business you operate and the specific location of your fire detection and alarm system. However, our engineers are committed to minimising any inconveniences and are capable of adjusting their work to accommodate your concerns, including noise-related issues.

This depends on your specific Fire Risk Assessment. However, RayFire Services would recommend monitoring all systems 24/7. This provides continuous monitoring of alarm signals to ensure the protection of your premises.

You should test your fire alarm or system weekly at a specified time. Prior to conducting the test, inform individuals within the building that it’s a routine test and no evacuation is necessary. Additionally, notify your Alarm Receiving Centre (ARC) in advance to prevent them from alerting the Emergency Services during the test.

You must carry out at least one fire drill per year and record the results. You are legally required to keep the results as part of your fire safety and evacuation plan.

The typical lifespan of a fire alarm panel battery is approximately 4 years (unless specified otherwise by the manufacturer), but this can vary based on usage, testing frequency, and environmental conditions. The life expectancy of fire alarm panel batteries should be evaluated according to the guidelines outlined in BS 5839 section 45.4.

The typical lifespan of an optical fire detector is approximately 10 years, although certain manufacturers may indicate extended lifespans. However, it’s crucial to note that a detector’s longevity depends on its operating environment and can be significantly influenced by environmental factors. For instance, a detector placed in a highly dusty environment may require replacement sooner than one in a clean environment due to the increased risk of degradation.

As per BS 5839-1, all emergency corrective callouts must be responded to and attended to within 8 hours. This is from the time the customer makes the call, no matter when the call was initially received. It is recommended to swiftly address and rectify any detected faults or damage, ideally at the moment they are first identified.

As per the RRO, the responsible person is required to designate a competent person to aid them in implementing the preventative and protective measures (RRO 18.1). BS 5839-1 recommends that the competence of a fire alarm service provider can be assured through third-party certificated, by a UKAS-certified certification body i.e. BAFE.

When a new Service Provider is appointed, it is essential to conduct a special inspection of the fire alarm system. During this inspection, they must identify significant areas of non-compliance, which may include insufficient detection equipment, sounders, power sources, inappropriate cabling, or the absence of a zone plan or another suitable diagrammatic representation of the premises.

These non-compliances must be promptly reported to the Customer, who holds responsibility for organizing the necessary corrective actions. If available, the Service Provider should also acquire and review all existing records, including Design and Installation Certificates, Operation and Maintenance Manuals, Testing Records, as-fitted drawings, a Log Book, and a record of any modifications.

Contact your local RayFire expert

At 0141 483 7069 or via email at for top-notch installation, care and repair, and all installation and maintenance services for your fire systems. Our Head Office is based in Newcastle upon Tyne.